Curious Flora Nursery Return Policy

 

At Curious Flora Nursery we’re committed to always providing healthy, high-quality plants that are ready to thrive in your garden. We offer the following return policy:

 

Live Plants

 

Damaged or diseased

 

Plants which were found to be disease, pest infested*, or otherwise compromised at time of purchase are eligible for a refund within 14 days of purchase. Please provide a receipt, a Curious Flora Nursery plant tag, and proof of failure (either a photo or the plant itself) for a refund. Plants improperly managed after time of purchase are not eligible for refund or store credit.

 

*Asclepias species are not eligible for returns due to aphids, as they are especially prone to aphids and are not treated to avoid negatively impacting monarch caterpillars.

 

Over-purchases of healthy plants (i.e. 12 plants were purchased and only 10 were needed for planting) are not eligible for a refund. Plants which were purchased in error are not eligible for a refund. Plants which were neglected are not eligible for a refund.

 

Incorrect flower/mislabeled

 

If a flower blooms the wrong color or the plant turns out to have been mislabeled it will be eligible for a refund. Please provide a receipt and a photo of the incorrect flower for a refund.

 

Natural variation (i.e. a flower that naturally blooms from white to light pink) or variation due to stress or environmental conditions are not eligible for refunds.

 

Merchandise, hard goods, and soil/amendments

 

Merchandise, hard goods and soil/amendments are eligible for a return within 30 days of purchase. Please provide a receipt and the product in its original, un-opened, un-damaged condition for a refund. For soil and amendment products, there will be a 10% restocking fee for returns of over $100